Privacy Policy
Effective Date: 01-01-2025.
YanzCare & Support Services: we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share personal information when you use our services or interact with our website. By using our services or engaging with us, you consent to the practices described in this policy.
1. Information We Collect
We may collect personal information about you in various ways, including when you access our services, contact us, or visit our website. The types of information we collect include:
- Personal Identification Information: Name, address, phone number, email address, date of birth.
- Health Information: Medical history, disability status, treatment plans, and other health-related information necessary to provide you with appropriate care and services.
- Emergency Contact Information: Details of family members, caregivers, or other individuals who may be contacted in case of emergency.
- Payment Information: Billing information, insurance details, and payment records.
- Website Usage Data: IP addresses, browser type, and interactions with our website to help improve user experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: We use your personal and health information to deliver disability services, manage your care plan, and communicate with you regarding appointments or service updates.
- To Improve Our Services: We may use the information to improve the quality of our services and ensure we meet your needs.
- To Communicate with You: To respond to inquiries, send service updates, newsletters, and other relevant communications.
- For Legal and Regulatory Compliance: To comply with legal, regulatory, and contractual obligations, including health and safety regulations and reporting requirements.
- For Payment and Billing: To process payments and manage billing information.
3. How We Share Your Information
We may share your information in the following circumstances:
- With Your Consent: We will share your personal information with third parties only when we have your consent to do so.
- Service Providers: We may share your data with third-party service providers (e.g., healthcare professionals, insurance providers, payment processors) who assist us in providing services to you. These providers are required to protect your information.
- Legal and Compliance: We may share your information when required by law, including complying with subpoenas, court orders, or government investigations.
4. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of data transmission over the internet or electronic storage is completely secure.
5. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You have the right to request access to the personal information we hold about you.
- Correction: If any of your personal information is inaccurate or incomplete, you may request that we correct it.
- Deletion: You may request that we delete your personal information, subject to any legal or regulatory obligations.
- Opt-Out: You can opt out of marketing communications at any time by following the unsubscribe instructions in emails or contacting us directly.
- Withdrawal of Consent: If we process your personal information based on consent, you have the right to withdraw your consent at any time.
To exercise your rights, please contact us using the details below.
6. Cookies and Tracking Technologies
We may use cookies, web beacons, and similar tracking technologies to enhance your experience on our website. These technologies help us understand how visitors use our site and improve the content we offer. You can control cookies through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and we will update the effective date at the top of the policy. We encourage you to review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
YanzCare & Support Services
0416632147
